Jamaica, British West Indies

Caribbean Resort Hotel Company w/ 5 Hotels
2009 - 2010

Almond Resorts engaged HAI to setup and improve systems and revenue management functions within four phases:
Reservations, Revenue Management, System Selection and Recommendation

Revenue Management
• Reviewed Revenue Management Process including forecasting
• Analyzed Pricing Strategies
• Reviewed Central Reservations Systems functionality and connectivity
• Reviewed reservations functions and current procedures from rate loading to call handling to reservation processing
• Provided actionable recommendations for revenue and efficiency improvement

• Revised current revenue management reports and developed new ones, including a weekly booking pace report and forecast report
• Hired a revenue manager
• Provided a job description
• Conducted RFP process to replace current outdated and inefficient CRS with state of the art system
• Restructured call handling in call center

Set-up Revenue Management Function
• Assisted in hiring of revenue manager
• Trained revenue manager
• Developed required reports including weekly booking pace charts
• Selected of competitive rate report tool
• Developed Daily central reservations report showing all activity from previous day by property, by channel and by top customer, and issued it to the company daily

Conduct Request for Information / Request for Proposal
• Constructed detailed RFI
• Identified all feasible CRS vendors and distributed RFI
• Administered RFI process including:
• Reviewed and followed up responses
• Ranked vendors responses to critical functionality criteria
• Selected vendors to receive RFP
• Administrated RFP process including:
• Proposal review
• Ranking of vendors
• Selection of vendors to conduct on-site demos
• Selection of two vendor finalists
• Development of 3-year pro-forma cost analysis
• Overall functionality pros and cons
• Contract negotiation
• Continued ongoing revenue management support and issuance of daily reservations activity report

System Selection and Implementation
• • Final vendor selection
• Contract execution
• Managed implementation project including detailed involvement in property and room description development, and rate and data loading, as well as system interface implementations
• Data validation prior to going live
• Post cut-over support